Earlier this year, Interactive Intelligence release their CaaS small center product. This cloud based product is an ideal fit for the call center with 50 users or less that still demands the ability to deliver world class customer service. With CaaS Small Center, you can offer the features of a large call center on the same platform that is used by many of the most prominent contact centers. You get the same great software, with all of the features of a great contact center:
- Multimedia: phone, email, chat, social media. Expand your customer’s experience by offering multi-channel access to your services.
- Integrated mobile applications: Management and supervisor can monitor contact center and agent productivity from any location with an iPad application.
- Real-Time, speech analytics: gain critical insight into what your customers are saying and what yourr agents should focus on saying. Easy to deploy and use, this innovative and incredibly powerful technology transform the customer experience you deliver while increasing revenue opportunities.
- Enterprise telephony for all users: An incredible unified communications experience is created when you deploy CaaS Small Center across your enterprise. Bring all of your users together into a fully integrated, robust and easy-to-manage solution.
- Salesforce® integration: Streamline the agent experience by presenting Salesforce® automatically, when the agent needs it and eliminate redundant questions to your customers.
With CaaS Small Center, you are not locked into long contracts. Interactive gives you the ability to take the system for a trial with their quick spin option. You are not locked in, you can try it out and you can upgrade to the full CaaS edition if you grow beyond the 50 user limit.
Lower TCO and tap into this resource to operate with a reduced footprint of your internal support organization. You don’t need access to a large IT staff to deploy and support CaaS Small Center. We make administration easier at every step of the process. Access straight-forward price and service packaging with CaaS Small Center. It’s this simple:
1. Choose – voice only or multi channel
2. Select your add-on modules (such as real-time speech analytics)
3. Give us your user count for both agents and business users
As you can see, CaaS Small Center is simple, affordable and scalable and it gives you all of the features of a world class contact center. Contact us to take a quick spin today. And remember,
You do not have to be a large call center to deliver great customer service!