Please join us for an event on 2014 key contact center trends sponsored by Interactive Intelligence. As contact center technologies and the tools used for great customer service continue to change staying current with today’s trends is key.Current trends to be aware of include:
- The explosion of hosted cloud services
- Smart phones, tablets and their impact on the industry
- Social media being utilized as a valid contact center communication channel
- Improved methods of quality controls and performance measurement
- Compliance and other needs for accurately capturing your customer interactions
What technologies are just around the corner and what can you do to be ready? Join us with presenters Joe Staples – Chief Marketing Officer – Interactive Intelligence and Art Schoeller – Principal Analyst – Forrester Research for a 75 minute webinar the latest contact center trends. A comprehensive Q&A session will follow with additional industry experts from McGee-Smith Analytics and Vanguard Communications. With over 1400 registrants already signed up, this event promises to be a success in assisting you with planning for the future of the contact center.
For more information please do contact us.