If you missed the 2014 Key Contact Center Trends webinar you now have the opportunity to review the event online. We are please to announce the availability of this event for playback.Presenters Joe Staples – CMO – Interactive Intelligence and Art Schoeller – Principal Analyst – Forrester Research brought us this fantastic opportunity to keep current with contact center trends including:
- Adoption of hosted cloud services
- Smart phones and tablets
- Ongoing improvements in quality control and performance
- Social media as a communication channel into the contact center
- Capturing customer interactions for compliance and other needs
Please do view 2014 Key Contact Center Trends at your convenience.