Join us for our lunch & learn in Silicon Valley. Learn about how technologies in the contact center and delivering the best customer service continue to change.
Lori Bocklund, Founder & President, Strategic Contact, as well as acting as an industry consultant, will cover key performance indicators and best practices.
Joe Staples, CMO, Interactive Intelligence Inc. will present current trends, adoption of cloud services, social media as a contact channel and tools for enterprise collaboration.
WHEN: Wednesday, April 30, 11:00 am – 1:00 pm
WHERE: Santa Clara Marriott
2700 Mission College Boulevard, Santa Clara, CA 95054
Register today so you can begin to increase the role your contact center plays in delivering the best customer experience available. Space is limited. Reserve today. Lunch will be provided.