Even as the Great Recession recedes and economic recovery continues, nothing can be taken for granted. Here in California, the continuing drought threatens the state’s economic viability. The recovery is also far from complete, while the Bay Area job market is booming, other parts of the state still linger in relative doldrums. Because of these factors and an ongoing pursuit of fiscal prudence, government efficiency and saving is more important than ever. Enter ATI – streamWrite Self-Service Municipal Portals, designed specifically to expedite service to the public while cutting costs and thereby reducing the burden on state taxpayers.
Comprehensive and Convenient
ATI – streamWrite Municipal Self-Service Portals are a comprehensive suite of self-service solutions for municipalities that improve cash flow and reduce receivables by automating and simplifying business processes that interface with the public. Using a combination of IVR (Interactive Voice Response), ITR (Interactive Text Response) as well as user friendly links to Portals on the web, the public can experience the simplicity and convenience of automated business processes and notifications.
Three Applications for crucial Government Functions
There are three applications for Municipal Portals: Utility Services, Building Inspections, and Parking Tickets. Utility Services includes crucial functions like sending out past due reminders for billing and notifying users when service is going to be shutoff. Building Inspections is a powerful application that allows the public to register or cancel an inspection, access inspection results, and find general information regarding building codes, permit fees, or application requirements. The Parking Tickets applications is as its name implies — a straightforward, no-hassles way to pay tickets by phone, web, eCheck or credit card — or locate a retail location that accepts cash payments.
IVR and ITR or Web Access
These functions are just some of the capabilities of Municipal Portals and all are designed to be easily accessible by either IVR or Interactive Voice Response, Web or ITR (Interactive Text Response). Through these Portals, disasters can be averted. The public can receive notifications and warnings of potentially catastrophic events like a service shutdown or information about a flood.
Reduces Calls, Waiting, and Needless Office Visits
Municipal Self-Service Portals reduces live calls and in-person visits from a public often frustrated by long wait times or incomplete, hard to find information. This means municipal employee time is freed up for more challenging problems that require actual problem-solving skills and focused attention.
Municipal Self-Service Portals are Flexible
Sometimes a problem really is intractable or too difficult to tackle without a live person. Municipal Portals will allow a frustrated user to transfer out of the automated system to talk one on one with a live representative. That representative will already be waiting forearmed with crucial information including the caller’s name and account number and balance due (if applicable) — since Portals will have passed that information on using an automated system with web-based screen pops. So even the task of helping frustrated callers on a live call is easier for a rep. Flexibility is a necessary corollary to convenience.
However, with ATI streamWrite Municipal Self-Service Portals, there just won’t be as many callers using live representatives. Automating government processes means cost savings and less employee headaches; call us today or email for more information about how we can help your municipality become more efficient and cost effective. Simplifying and automating government processes is no longer a pipe dream.