UC is a cornucopia of powerful technologies — although sometimes, it can seem more like a Pandora’s box than a succulent basket of innovation. All the acronyms: IVR, ITR, UC, UCC, UCSaaS, WebRTC, BYOD and on and on along with personal agents, cloud or hybrid, business process automation, remote working, voice recognition — what does it all mean? And, how is UC useful for your business? Has Unified Communications really progressed as leading experts envisioned? Are businesses adopting these new UC technologies at a steady clip or are many of the most promising innovations not being adopted? Have certain predictions about UC fallen short?
There are many areas for speculation… Is there a way that BYOD can be an opportunity and not a threat? Has voice recognition technology fulfilled its promise or has it yet to come to its full potential? Why has click-to-call not had wider adoption? Will social media eventually be used for optimizing customer service and not simply for branding and marketing? Is WebRTC really the next big thing? And, any way, what is that?
The latest UCStrategies Industry Buzz podcast covers these and other burning questions about the future of UC. Here, leading experts on UC actually admit they were wrong about some things and speculate as to why. It’s well worth a listen!
And, if your company is considering UC to augment and grow your business, we can help. Do contact us here at streamWrite to start that conversation. Predictions will only become realities once businesses take the initiative to try new solutions and tools and use them to their fullest. Many of these solutions have the potential to help your business achieve its goals and beyond. The future of Unified Communications is up to you.