BLOG

Posts Tagged ‘Business Process Automation’

Change is in The Air for the New Year: UC Transforms into BC

Posted on: December 10th, 2015 by Max Valerio No Comments

cloud computing lots of devices

Happy Holiday Season! The blog will be taking a short sabbatical till January, but I will be back with more news and information from the ever accelerating transformational world of Business Communications in the New Year.  more

Customer Service and UC: Many Options for Success

Posted on: November 19th, 2015 by Max Valerio No Comments

Four blank white speech bubbles

 

Customer Service is an art form, best practiced with resourcefulness, enthusiasm, empathy, efficiency, and good listening skills.  We are famous for our customer service in the USA and people in countries around the world have been trained in many of the techniques that were first pioneered here by people like Dale Carnegie.  Even with these time-tested techniques, new innovations are being created by Unified Communications (UC).  These innovations are being tested on the fly.  Technology always creates new challenges as well as fulfillment for customers.  Classic strategies that have always been effective, like good listening skills, are now finding new ways to be deployed.   (more…)

UC: Were the Experts Right or Wrong?

Posted on: September 30th, 2015 by Max Valerio No Comments

man-touching-screen-300x198

UC is a cornucopia of powerful technologies — although sometimes, it can seem more like a Pandora’s box than a succulent basket of innovation. All the acronyms: IVR, ITR, UC, UCC, UCSaaS, WebRTC, BYOD and on and on along with personal agents, cloud or hybrid, business process automation, remote working, voice recognition — what does it all mean?  And, how is UC useful for your business? (more…)

Everyone is watching their Phones: Why you need Interactive Text Response

Posted on: January 15th, 2015 by Max Valerio No Comments

 Business colleagues reading an SMS while in a line  Have you ever noticed that no one looks up anymore when they are on the bus or the subway? There is even a robotic voice that automatically comes on a messaging system warning riders on San Francisco buses to look up and not at their phones when they are riding the bus.   I hear it every day on my commute and still — few look up. Everyone’s eyeballs appear to be glued to their phones, no matter what time of day or night, and nearly everywhere and in any place. (more…)

Even Famous Guys in Red Suits need UC

Posted on: December 24th, 2014 by Max Valerio No Comments

rstock-footage-santa-claus-with-laptop-and-cell-phone    Already Christmas is here and at the North Pole reindeer are getting ready for the big ride across the rooftops of the land, possibly Santa is using Interactive Text Response? (more…)

Business Process Automation *IS * Excellent Customer Service

Posted on: July 9th, 2014 by Max Valerio No Comments

Automating business processes is a strategically sound move that enables companies to move nimbly ahead of competitors through streamlining their ability to  — get things done.

(more…)