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Posts Tagged ‘contact center’

ShoreTel Connect HYBRID  – The Best of Both Worlds

Posted on: March 1st, 2016 by Max Valerio No Comments

ShoreTel-Connect-Hybrid

ShoreTel Connect is going hybrid with the new ShoreTel Connect HYBRID and bringing the best of both worlds to businesses.   ShoreTel Connect HYBRID combines onsite and cloud for maximum flexibility, strategically blending the ease and convenience of cloud with the stability of onsite.  (more…)

The Cloud Helps Your Business Begin

Posted on: February 9th, 2016 by Max Valerio No Comments

lenticular clouds

The cloud lends itself to forms of collaboration and communication that are unprecedented.  Cloud enables small businesses to access tools that were once only accessible to larger enterprises due to cost, so that unlikely entrepreneurs with lower budgets can now start companies.   (more…)

ShoreTel Acquires Corvisa: Expands Cloud Solutions

Posted on: January 26th, 2016 by Max Valerio No Comments

man-in-cloud-600x373

ShoreTel just added another stellar UC cloud solution to its array of brilliantly simple telephony and UC offerings with the recent completion of its acquisition of Corvisa.  Corvisa LLC is a UC cloud provider of standards-based APIs, customizable IVRs, SIP trunking, and a standalone cloud contact center.  All will complement and expand Shoretel’s cloud-based offerings and provide new sources of hosted revenue.  (more…)

Change is in The Air for the New Year: UC Transforms into BC

Posted on: December 10th, 2015 by Max Valerio No Comments

cloud computing lots of devices

Happy Holiday Season! The blog will be taking a short sabbatical till January, but I will be back with more news and information from the ever accelerating transformational world of Business Communications in the New Year.  more

Giving Thanks for the Powers of the Amazing, Expanding Phone

Posted on: November 25th, 2015 by Max Valerio No Comments

turkeys and phones

So the White House is ready to pardon another lucky turkey just as everyone is fixing to sit down with family and friends and chow down on an unlucky yet delicious turkey and  — give our appropriate thanks!  The holiday season begins officially with the carving of that turkey leg and the clink of Thanksgiving wine glasses as well as the seasonal communication with relatives and friends in far away places.   Today we have so many ways to communicate that there is never an excuse not to, and the good news is that these options are now easier and less costly than ever before.  Of course, this extends to business.  
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NEC Presents UNIVERGE BLUE to Guide Your Business into the Cloud

Posted on: November 24th, 2015 by Max Valerio No Comments

NEC Skyscraper

NEC is moving ahead again, unveiling UNIVERGE BLUE Business Cloud Services, an enterprise-class cloud UC service that includes voice, messaging, mobility, presence, web conferencing, and contact center solutions.  NEC has over 100 years of experience bringing innovative communication solutions to the world starting in Japan and becoming an international megastar in UC.  UNIVERGE BLUE architecture is exceptionally resilient all the way from the application layer to the platform and infrastructure layers, delivering a complete end-to-end robust business cloud solution.  (more…)

Customer Service and UC: Many Options for Success

Posted on: November 19th, 2015 by Max Valerio No Comments

Four blank white speech bubbles

 

Customer Service is an art form, best practiced with resourcefulness, enthusiasm, empathy, efficiency, and good listening skills.  We are famous for our customer service in the USA and people in countries around the world have been trained in many of the techniques that were first pioneered here by people like Dale Carnegie.  Even with these time-tested techniques, new innovations are being created by Unified Communications (UC).  These innovations are being tested on the fly.  Technology always creates new challenges as well as fulfillment for customers.  Classic strategies that have always been effective, like good listening skills, are now finding new ways to be deployed.   (more…)

Interactive Intelligence Wins the Ventana Research 2015 Technology Innovation Award

Posted on: October 26th, 2015 by Max Valerio No Comments

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Contact Center technology, often relatively conservative – even stodgy, has become less risk averse in recent years and is often leading now with tools that augment and accelerate unified communications (UC). These new features are meeting and often exceeding user expectations for collaboration, customer insight, and mobility.    (more…)

Empowered Mobility: The Univerge 3C Client from NEC

Posted on: October 20th, 2015 by Max Valerio No Comments

NEC Univerge 3C on tablet

 

Always innovative and ahead of the curve, NEC has a software-based solution that enables users to communicate intuitively and conveniently.  The Univerge 3C client helps enterprises and small businesses to maintain their competitive edge by providing a complete, software-based IP telephony and Unified Communications and Collaboration solution (UCC) that empowers with reliable, secure, and scalable features.   (more…)

Planning for Unified Communications – A Quick How-To

Posted on: January 29th, 2015 by Max Valerio No Comments

    plans woman thinking   Feel like your office communications are a snarl of missed connections and overlapping signals? Almost like you are using cans on a string to talk to each other, or relying on the good old — shout across the room? Possibly, it’s time for a new system, new phones! These days, there’s a lot more than phones to the matter, communications have morphed into Unified Communications and now is the time to catch up and find your own solutions. (more…)