Posts Tagged ‘Interactive Text Response’
So the White House is ready to pardon another lucky turkey just as everyone is fixing to sit down with family and friends and chow down on an unlucky yet delicious turkey and — give our appropriate thanks! The holiday season begins officially with the carving of that turkey leg and the clink of Thanksgiving wine glasses as well as the seasonal communication with relatives and friends in far away places. Today we have so many ways to communicate that there is never an excuse not to, and the good news is that these options are now easier and less costly than ever before. Of course, this extends to business.
Customer Service is an art form, best practiced with resourcefulness, enthusiasm, empathy, efficiency, and good listening skills. We are famous for our customer service in the USA and people in countries around the world have been trained in many of the techniques that were first pioneered here by people like Dale Carnegie. Even with these time-tested techniques, new innovations are being created by Unified Communications (UC). These innovations are being tested on the fly. Technology always creates new challenges as well as fulfillment for customers. Classic strategies that have always been effective, like good listening skills, are now finding new ways to be deployed. (more…)
UC is a cornucopia of powerful technologies — although sometimes, it can seem more like a Pandora’s box than a succulent basket of innovation. All the acronyms: IVR, ITR, UC, UCC, UCSaaS, WebRTC, BYOD and on and on along with personal agents, cloud or hybrid, business process automation, remote working, voice recognition — what does it all mean? And, how is UC useful for your business? (more…)
Dispensing justice relies on efficiency and a strict adherence to protocol. It also requires transparency and a real commitment to keeping costs low while maintaining the highest level of service to the public. Today, technology is expediting justice. (more…)
Feel like your office communications are a snarl of missed connections and overlapping signals? Almost like you are using cans on a string to talk to each other, or relying on the good old — shout across the room? Possibly, it’s time for a new system, new phones! These days, there’s a lot more than phones to the matter, communications have morphed into Unified Communications and now is the time to catch up and find your own solutions. (more…)
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