BLOG

Posts Tagged ‘Interactive Voice Response’

Giving Thanks for the Powers of the Amazing, Expanding Phone

Posted on: November 25th, 2015 by Max Valerio No Comments

turkeys and phones

So the White House is ready to pardon another lucky turkey just as everyone is fixing to sit down with family and friends and chow down on an unlucky yet delicious turkey and  — give our appropriate thanks!  The holiday season begins officially with the carving of that turkey leg and the clink of Thanksgiving wine glasses as well as the seasonal communication with relatives and friends in far away places.   Today we have so many ways to communicate that there is never an excuse not to, and the good news is that these options are now easier and less costly than ever before.  Of course, this extends to business.  
(more…)

UC: Were the Experts Right or Wrong?

Posted on: September 30th, 2015 by Max Valerio No Comments

man-touching-screen-300x198

UC is a cornucopia of powerful technologies — although sometimes, it can seem more like a Pandora’s box than a succulent basket of innovation. All the acronyms: IVR, ITR, UC, UCC, UCSaaS, WebRTC, BYOD and on and on along with personal agents, cloud or hybrid, business process automation, remote working, voice recognition — what does it all mean?  And, how is UC useful for your business? (more…)

Justice is served! streamWrite/ATI Connect Justice Portals

Posted on: September 15th, 2015 by Max Valerio No Comments

1-Justice
Dispensing justice relies on efficiency and a strict adherence to protocol. It also requires transparency and a real commitment to keeping costs low while maintaining the highest level of service to the public. Today, technology is expediting justice. (more…)

UC or Unified Communications – What’s the Fuss About?

Posted on: November 18th, 2014 by Max Valerio No Comments

stock-photo-25061883-business-dog-on-the-phone   In an age when choice is ubiquitous and nothing feels entirely certain, when unifying principles appear outdated or at least, unclear – why has the idea of UC or Unified Communications become such a bellwether for technological innovation? (more…)

Avoid Klingon Customer Service – Automate and Update

Posted on: September 2nd, 2014 by Max Valerio No Comments

Many of us have called our bank and been greeted by a disembodied voice that directs us to identify ourselves and our account – routing us to an appropriate channel or answering simple inquiries like bank balance.  This interactive and helpful series of answers, questions, and choices enunciated by a friendly or soothing voice is IVR or Interactive Voice Response.  (more…)